If your Freedom Lite is not connecting to Wi-Fi, don’t worry. Most connection issues can be resolved with a few quick checks.
✅ Before troubleshooting, make sure:
The robot is fully charged
You are using a 2.4 GHz Wi-Fi network
Bluetooth is enabled on your smartphone
You are standing close to the robot and router
You entered the correct Wi-Fi password
Freedom Lite does not support 5 GHz Wi-Fi networks.
🔄 Step 1 – Restart Everything
Turn OFF the robot.
Close the Fluidra Pool App completely.
Restart your smartphone.
Turn the robot back ON.
Try pairing again.
📶 Step 2 – Check Your Wi-Fi Network
Make sure your Wi-Fi signal is strong near the pool.
Move closer to your router during setup.
If needed, install a Wi-Fi extender closer to the pool area.
Disable mobile data temporarily during setup (some phones switch networks automatically).
🔍 Step 3 – Confirm Network Mode
Freedom Lite works only with:
2.4 GHz Wi-Fi
WPA/WPA2 security
If your router combines 2.4 GHz and 5 GHz under the same network name:
Temporarily separate the networks
Or force your phone to connect to the 2.4 GHz band
📱 Step 4 – Check App Permissions
On your smartphone:
Make sure Bluetooth permission is enabled for the Fluidra Pool App.
Allow Location access (required for Wi-Fi setup on some devices).
Enable Notifications (optional but recommended).
🔁 Step 5 – Try Manual Pairing
If QR pairing fails:
Select “Add Equipment” in the app.
Choose manual setup.
Enter the Cloud ID and Access Code (inside the robot, below the QR code).
Follow the instructions.
❗ Still Not Connecting?
If the issue continues:
Try pairing from a different smartphone.
Reset your router.
Move the robot closer to the router during setup.
If none of the above works, contact Customer Support and provide:
Robot model
Cloud ID
Description of the issue
Screenshot of the error (if available)
Wi-Fi issues are usually related to network configuration rather than the robot itself.