⚠️ Before Contacting Your Retailer
If your pump fails to start, try the following basic troubleshooting steps before reaching out for assistance.
If the issue persists afterward, contact your retailer or installer for further support.
💧 1. Check Water Flow Rate
A low or interrupted water flow is one of the most common causes of pump start-up failure.
Make sure that water is circulating properly through the system.
Verify that all hydraulic connections are secure and correctly configured.
Inspect the filtration system for blockages and ensure the pump pre-filter is clean and free of debris.
🌡️ 2. Check Installation Location
While the pump is designed to operate under a range of conditions, improper placement can cause issues.
Ensure the pump is not installed in an area exposed to freezing temperatures.
Ice formation in pipes or the housing can block water flow and prevent the pump from starting.
For more details on the pump’s features and settings, please refer to the user manual provided with your equipment.
If you haven’t found the information you’re looking for in our Help section, don’t hesitate to contact us through the Support chat. If you’re experiencing a technical issue, please consult your equipment manual for troubleshooting or reach out to your installer for assistance.
