Check the possible behaviors in case the heat pump does not start heating right away:
At start-up, the appliance remains paused for about 30 seconds before it begins operating.
When the setpoint temperature is reached, the appliance stops heating — the water temperature is equal to or higher than the setpoint.
If the water flow rate is zero or insufficient, the appliance will stop. Check that water is circulating correctly through the appliance and that the hydraulic connections are properly installed.
The appliance will stop when the outdoor temperature falls below -12 °C.
The appliance may have detected an operating fault — check the error code on the display.
If you have not found the information you are looking for in our Help section, do not hesitate to contact us through the Support chat. In case you have a technical issue with your equipment, please check the equipment manual for more information and/or contact your installer.
