You can contact our support team at any time if you’re having difficulties with the Fluidra Pool app.

However, you should contact your technician or retailer directly for the following cases:

• The appliance is not working: This could be related to the voltage, and a pool specialist should check it.

• The appliance is smoking: Switch off and disconnect the appliance immediately, then contact your retailer or technician.

• The appliance is working, but the water temperature does not increase: A technician should verify whether the appliance is the right size for your pool and environment.