Not sure who to contact? Use this guide to quickly identify the type of issue.

📱 Contact App Support if:

Your issue is related to the Fluidra Pool app or connectivity:

• You cannot log in
• The app is not loading or is crashing
• Your device appears offline in the app, but works locally
• Data is not updating or is missing
• You cannot complete the pairing process
• You see errors within the app

👉 These issues are related to the app, your account, or cloud connection

🔧 Contact your Technician / Installer if:

Your issue is related to the physical equipment:

• The device does not turn on
• The robot does not start or move
• The pump or heat pump is not working properly
• You see error codes on the device screen
• The system does not respond even without the app
• You suspect an installation issue

👉 These issues usually require a physical inspection of the equipment

⚠️ Not sure?

Try this quick check:

• ✅ If the device works directly (without the app) → contact App Support
• ❌ If the device does not work at all → contact your Technician

✅ Summary

• App or connection issue → App Support
• Equipment or installation issue → Technician

💡 Need more help?

👉 You can contact support directly from the app if the issue continues