To resolve your issue quickly, please contact the correct team depending on the type of problem.

📱 Contact Fluidra Pool App Support if:

The issue is related to the app, such as:

• Login or account access

• Pairing or connection problems

• Device appearing offline

• Data not updating

• Error messages displayed in the app

• App crashes or performance issues

The App Support team can help with connectivity and app-related questions.

🔧 Contact Your Retailer or Technician if:

The issue is related to the physical equipment, such as:

• The appliance does not power on

• The appliance stops unexpectedly

• The appliance shows an error message on its display

• The appliance is smoking or making unusual noise

• The equipment runs but does not perform as expected

If an error code appears on the equipment itself, please:

1. Check the user manual for the meaning of the error code.

2. Follow the recommended actions.

3. Contact your technician or retailer if the issue continues.

⚠ Important

If the appliance is smoking or shows signs of electrical malfunction:

• Switch it off immediately.

• Disconnect it from the power supply.

• Contact your technician or retailer.

Do not attempt to repair the appliance yourself.

ℹ Please note

The Fluidra Pool App allows you to monitor and control your equipment.

However, it does not diagnose internal electrical or mechanical faults.

For installation, sizing, electrical issues, or hardware malfunctions, always contact a qualified pool professional.