You can contact our support team anytime if you are having difficulties with the application Fluidra Pool, but certainly you have to contact your technician for cases like: 

  • The appliance is not working. This could be related to the voltage and the pools specialist should have a look. 
  • The appliance is "smoking". First you must switch off and disconnect the appliance immediately, then contact your retailer/technician. 
  • The appliance is working but the water temperature does not increase. A technician should check if the appliance is the right size for your pool and its environment. 

 

If you have not found the information you are looking for in our Help section, do not hesitate to contact us through the Support chat. In case you have a technical issue with your equipment, please check the equipment manual for more information and/or contact your installer.