If your bridge device is not detected in the app, it usually means it is not properly connected or not ready to pair.

This includes devices such as iQBridge (RS and ZB) and Command Connect.

Check the device power

Make sure the device is powered on.

• Check that the device is connected to a power source

• Verify that LED indicators are active

 

If there are no lights, check the power supply.

Check your Wi-Fi connection

The bridge must connect to your Wi-Fi network.

Make sure:

• The network is 2.4 GHz (5 GHz is not supported)

• Your internet connection is working

• The correct Wi-Fi network is selected

Check location and signal

• Install the device within good range of your router

• Keep your phone close during setup

Restart and try again

Temporary issues can prevent detection.

• Restart the bridge or Command Connect device

• Restart your router

• Wait a few minutes for reconnection

• Try the setup process again in the app

Check pairing conditions

• Make sure the device is in pairing mode

• Ensure it has not already been linked to another account

                               
If you haven’t found the information you’re looking for in our Help section, don’t hesitate to contact us through the Support chat. If you’re experiencing a technical issue with your equipment, please check the equipment manual for troubleshooting steps and/or contact your installer for assistance.