If your device cannot connect to Wi‑Fi during setup, it is usually related to the network or connection conditions.
🔎 Most common causes
Check these first:
- 📡 Your network is 5 GHz only
- 📶 The Wi‑Fi signal is too weak
- 🔑 The password is incorrect
- 📍 You are too far from the device or router
🔧 What to do
Follow these steps:
- ✅ Make sure you are using a 2.4 GHz Wi‑Fi network
- ✅ Stay close to the device and router
- ✅ Check your Wi‑Fi password carefully
- ✅ Keep the app open during setup (do not lock your phone)
⚠️ Important
- The setup requires a stable connection
- Some networks (guest, enterprise, public) may not work
- The connection may fail if you move too far away
🔁 Try again
After checking:
- Restart the device
- Restart your Wi‑Fi router
- Retry the setup from the app
📞 If it still doesn’t work
- ✅ Device powers on but won’t connect → App Support
- ❌ Device doesn’t respond → Technician
If you haven’t found the information you’re looking for in our Help section, don’t hesitate to contact us through the Support chat. If you’re experiencing a technical issue with your equipment, please check the equipment manual for troubleshooting steps and/or contact your installer for assistance.