If your device cannot connect to Wi-Fi during setup, it is usually related to network compatibility, signal strength, or incorrect credentials.
Check your Wi-Fi network
Make sure your network meets the requirements:
• The network is 2.4 GHz (5 GHz networks are not supported)
• The Wi-Fi is working properly
• Your router is powered on
Check the Wi-Fi password
• Make sure the password is entered correctly
• Avoid extra spaces or incorrect characters
• Check uppercase and lowercase letters
Restart your router
Restarting your router can help resolve temporary issues.
• Turn off the router
• Wait a few seconds
• Turn it back on and try again
Check for network interference
• Avoid connecting through public or restricted networks
• Make sure the network does not require additional login (captive portals)
Use a Wi-Fi extender (if needed)
If the signal is weak in the installation area:
• Use a Wi-Fi extender to improve coverage
• Ensure stable signal where the device is installed