If your device appears offline, it means the app cannot receive data from it at that moment.

⚠️ When this is normal

In some situations, an offline status is expected and temporary:

• The robot is underwater (it cannot communicate)
• The device is restarting or reconnecting
• There is a temporary network interruption

👉 In these cases, the device may reconnect automatically after a few minutes.

🔎 What to check

If the offline status continues, check the following:

• 🔌 Is the device powered on?
• 🌐 Is your WiFi network working properly?
• 📶 Is the WiFi signal strong enough where the device is installed?
• 📡 Is your router connected to the internet?

🔁 What you can do

Try these actions:

• Restart the device
• Restart your WiFi router
• Wait a few minutes and check the app again

⚠️ Important

• Devices may appear offline if they temporarily lose WiFi connection
• Robots do not send data while they are operating in the pool
• Short connection interruptions can be normal

📞 What to do if it persists

If the issue continues:

• ✅ If the device works normally but the app shows no data → contact App Support
• ❌ If the device is not working properly → contact your Technician

✅ Summary

• “Offline” can be temporary or normal
• If it lasts too long → check power and connection
• If it continues → identify whether it’s an app issue or a device issue