Troubleshooting Your Chlorinator with Fluidra Pool App

Having trouble with your chlorinator? Let’s walk through some quick checks and solutions to get it working again.

🔌 Connectivity Issues

Is your chlorinator not responding or missing real-time data in the app?

✅ Try the following:

  • Make sure the chlorinator is installed in an area with strong Wi-Fi coverage.
  • The signal strength (RSSI) should be -60 dBm or better for reliable operation.
  • If the app seems stuck or not updating, disconnect the equipment from power for at least 2 minutes, then reconnect. This forces the device to refresh and send updated data to the cloud.

⚙️ Installation & Configuration

Did you install the chlorinator yourself and now see errors or missing parameters?

📘 Double-check the equipment manual to confirm proper setup.
🛠️ If issues persist, contact your authorized dealer or technician for support.

📉 Missing Parameters (pH, ORP, etc.)

Are values visible on the device but not in the app?

🔍 Your model may require an additional module to display those values.
📘 Check the manual for compatibility.
📩 If the app should show them and doesn’t, use the “Report an Issue” option in the app.
⚠️ If values are missing on both the device and app, it could be a sensor or hardware issue — contact your technician.

🌡️ Salinity Reading Shows “0”

Seeing a zero salinity value in the app?

💡 Salinity only appears when chlorine production is above 40%.
If production is below that, showing “0” is expected.

🚫 Chlorinator Only Produces in Boost Mode

Does chlorine production stop when Boost is turned off?

This may be due to a setting or alarm blocking normal production. Try these steps:

  1. 📺 On the device screen, check that Production % is not set to 0.
  2. ⚙️ Go to Configuration → Chlorine Control:
    • Ensure External Control (CLE) is OFF (unless using an external controller).
    • Keep Internal Control (CLI) OFF if not using an ORP sensor.
  3. 🔔 Check Information → Alarms for active messages like:
    • STOP Cl
    • Flow
    • Salt/Temperature

These alarms will stop chlorine production. Once resolved, normal operation should resume outside of Boost mode.

 

  
If you have not found the information you are looking for in our Help section, do not hesitate to contact us through the Support chat. In case you have a technical issue with your equipment, please check the equipment manual for more information and/or contact your installer.